Monday, September 23, 2019
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Your Employee Asset

Some of the top mistakes companies make in their customer experience management efforts. This post examines Ignoring Employees. Not surprisingly, customer experience programs focus...
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Luxury is back in fashion

Not long ago, luxury resorts were taking the term "resort" out of their name in a bid to re-attract meetings business -- which...
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Hospitality – changing trends

Hospitality has long been synonymous with the hotel industry. Any changes in trends of hotel business have wide scale implications on an...

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