Your Employee Asset
Some of the top mistakes companies make in their customer experience management efforts. This post examines Ignoring Employees. Not surprisingly, customer experience programs focus...
Luxury is back in fashion
Not long ago, luxury resorts were taking the term "resort" out of their name in a bid to re-attract meetings business -- which...
Hospitality – changing trends
Hospitality has long been synonymous with the hotel industry. Any changes in trends of hotel business have wide scale implications on an...
